Shipping Policy        

            Shipping Across India        

            Joyas By NV ships to serviceable PIN codes across India through             trusted courier partners. Service availability and delivery             timelines may vary depending on your location.        

            Shipping Charges        

            For orders below ₹699, the applicable shipping charge will be             displayed at checkout before payment.        

            Order Processing & Dispatch        

            Once your order is successfully placed and payment is confirmed,             our team begins preparing it for dispatch.        

            Most orders are processed and dispatched within             1–3 business days.        

            Orders placed during weekends, public holidays, festive periods,             sales or promotional events may require additional processing time.        

            Estimated Delivery Time        

            After dispatch, most orders are delivered within             3–7 business days.        

            Delivery to remote locations may take slightly longer. Delays may             occasionally occur due to weather, public holidays, courier             disruptions or circumstances beyond our control.        

            Order Tracking        

            Once your order has been dispatched, tracking information will be             shared using the contact details provided during checkout. Please             allow some time for tracking information to become active after             dispatch.        

            Incorrect Shipping Address        

            Please make sure your name, address, PIN code and phone number are             entered correctly while placing your order.        

            If you notice an error, contact us as soon as possible before the             order is dispatched. Once an order has been shipped, we may not be             able to change the delivery address.        

            Delivery Attempts & Returned Shipments        

            Our courier partner may contact you on the phone number provided             with your order to coordinate delivery.        

            If delivery cannot be completed after the courier partner's             permitted attempts, the shipment may be returned to us.        

            Additional shipping charges may apply if re-shipping is requested             because of an incorrect address, incorrect contact information or             unsuccessful delivery attempts.        

            Damaged or Tampered Package        

            Every Joyas By NV order is carefully packed before dispatch.        

            If your package appears visibly opened, damaged or tampered with             at the time of delivery, we recommend that you do not accept it             and contact us immediately.        

            If you discover an issue after opening the package, please retain             the original packaging and shipping label. Photographs or an             unboxing video may be requested to help us review the issue.        

            Missing or Incorrect Product        

            If you receive an incorrect product or believe an item is missing             from your package, please contact us promptly. Keep the product,             original packaging, shipping label and invoice intact until our             team reviews the issue.        

            Delayed Orders        

            If your tracking has not updated for an extended period or the             expected delivery timeline has passed, please contact us. Our team             will assist you and coordinate with the courier partner wherever             possible.        

            Changes or Cancellation Before Dispatch        

            If you need to change or cancel an order, please contact us as             quickly as possible. We will try our best to accommodate your             request; however, orders that have already been processed or             dispatched may no longer be modified or cancelled.